Privacy Policy

Last Updated: 2024-09-29

Please read the Privacy Policy carefully before using the Shaheen e-commerce platform.

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

Account: A unique account created for You to access our Service or parts of our Service.
Affiliate: An entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement): ALGHADAQ INFORMATION TECHNOLOGY NETWORK SERVICES L.L.C, UAE.
Cookies: Small files that are placed on Your computer, mobile device, or any other device by a website, containing details of Your browsing history on that website among its many uses.

DELIVERY POLICY
We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier. Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries. UAE Delivery Fees will be a Flat Rate of AED 10, and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.

PAYMENT CONFIRMATION
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.

REFUND POLICY
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

RETURN POLICY
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed, and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

CANCELLATION POLICY
Customers can cancel their order/requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

PRICING AND DESCRIPTION
Our plans depend on the customer’s request, as the working hours on the project are calculated during the agreed-upon period, and the agreement is included in a contract concluded between our company and the customer, provided that we do not begin work until the customer signs and seals the contract and submits his comments, amendments, and conditions as well. Our team's working hour prices start from $40 per hour and are calculated according to each project received.

SECURITY AND PRIVACY

For these security and privacy payment purposes:

Governing Law: Any purchase, dispute, or claim arising out of or in connection with this website shall be governed by and construed in accordance with the laws of the United Arab Emirates.
All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
https://shaheen-shop.com will not pass any debit/credit card details to third parties.
https://shaheen-shop.com takes appropriate steps to ensure data privacy and security, including through various hardware and software methodologies. However, https://shaheen-shop.com cannot guarantee the security of any information that is disclosed online.
https://shaheen-shop.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

ALGHADAQ INFORMATION TECHNOLOGY NETWORK SERVICES L.L.C maintains the https://shaheen-shop.com Website ("Site").

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.